How to Place, Cancel, or Refund a Metal Building Order

Before you buy a kit, do the upfront work first-----protect your investment.

Step #1:   Hire a licensed Professional Land Surveyor (PLS) to perform a Boundary Survey and create a detailed Site Plan/Plot Plan Drawing.  A site plan is required for submitting a building permit application.   The survey [and] plot plan must be drawn to scale and include: 

• Property Boundaries: All lot lines with bearings, distances, and road frontage.
• Existing Improvements: All current structures (house, shed, garage), driveways, walkways, fences, and concrete areas.
• Proposed Improvements: Clearly differentiate and locate new structures [e.g., proposed metal building] or additions with setbacks (distance to  all property lines).
• Easements & Utilities: Show all utility, drainage, or access easements.
• Impervious Surface Calculation: The total  area (square feet) of all impervious surfaces (structures, paving, gravel) versus pervious surfaces (landscaping, grass).
• Topography (If required): Contours or elevations, particularly for sloped lots or projects requiring drainage management.

Step #2: Confirm Zoning and Permits. Inco Building Systems requires written pre-approvals (Zoning and Building Permit) and notarized customer statements verifying approvals [before] a building order can be placed or initiated.

• Zoning Department Approval: Get this in-writing. Verify with your county planning department that a metal building is allowed on your land without a zoning variance. A zoning variance can add 3-12 months to the construction process.
• Building Inspection Department Approval: Get this in-writing. Verify and consult with your city or county building inspection department to confirm that an engineer-designed, stamped plan set—including foundation engineering—will satisfy all local code requirements for a building permit issuance on your land.

Step #3: Define Project Scope: Determine building size, height, color, and customizations (doors, windows, insulation).

Step #4: Get a Custom Quote: Email Inco Building System to receive a detailed quote tailored to your specifications and local building codes.

Step #5: Sign the Building  Order Confirmation/Purchase Form and Contract: Review the detailed order form—ensuring all components, loads, and codes are correct—and sign the agreement.  

Step #6: Submit Down Payment: A down payment is required to secure the order and initiate fabrication and manufacturing.

Step #7: Schedule Delivery: Inco Building System will coordinate with the manufacturer for delivery to project location. Ensure there is enough space for an 18-wheeler truck and trailer, and  large, delivery vehicles.

Step #8: Finalize Site Preparation & Building Permits: Confirm local building permits and prepare a level, accessible site for delivery, including an easily accessible and flat land materials staging area. Inco Building System [will] require site photos and permits  verification before processing your order, and before final scheduling of your building package delivery.

We stand behind our building orders!   We want you to be 100% satisfied with your order. If you change your mind, you can cancel your order within three (3) business days of signing the digital sales order (midnight of the 3rd business day) for a 100% refund of your deposit. 

• No Hassle Deposit Check Return
• Cancel Order by Phone or Email
• Business Hours: Tuesday–Friday 9AM-4PM, excluding holidays. 
• CANCEL YOUR ORDER: To cancel your order, within three (3) business days of signing, please email, or phone call our office with [your job ID number].  The job ID number is required to cancel the order.
• VOID YOUR CHECK:  Once your cancellation request is received, we will void your check within two business days by writing 'VOID' across it, rendering it unusable. We will immediately email a photo of the voided check to you for your records. 
• CONFIRMATION TO YOU: We will email a digital confirmation of order cancellation, and voided check within [two] business days. The cancel order document must be digitally signed by you and returned to us.
• RETURN PHYSICAL CHECK: Physical checks will be returned via USPS Certified Mail (Return Receipt Requested) within fifteen (15) business days of [order cancellation]. A signature will be required upon delivery.